Welcome to Netspeak.com. This Refund Policy sets out the terms and conditions under which refunds will be provided for purchases made through our website, located at www.netspeak.com. By making a purchase on Netspeak.com, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.

Refund Eligibility

We strive to ensure your satisfaction with every purchase you make on our website. Refunds may be issued under the following circumstances:

• Product Defect: If the product you received is defective or damaged upon arrival, you are eligible for a full refund or replacement, provided you notify us within 2 working days of receiving the product.
• Non-Delivery: If you do not receive your order within the estimated delivery time frame specified at the time of purchase, you may be eligible for a full refund.
• Incorrect Product: If you receive the wrong product or an item different from what you ordered, you may request a refund or exchange within 1 day of receiving the product.

Refund Process

To request a refund, please contact our customer support team at sales@netspeak.co.in or +91 9088472781 with your order details and reason for requesting a refund. Our team will review your request and, if eligible, provide further instructions on how to return the product.

• Product Return: In cases where a return is necessary, you may be required to ship the product back to us in its original packaging and condition. You will be responsible for any return shipping costs unless the return is due to a product defect or incorrect item received.
• Refund Processing Time: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria for a refund. Refunds will be processed within 5 to 7 working day of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

Please note that certain items may not be eligible for a refund, including:

• Digital Products: Products that are delivered electronically, such as software downloads or digital subscriptions, are generally non-refundable once the download or access has been provided.
• Customized or Personalized Items: Products that have been customized or personalized according to your specifications may not be eligible for a refund unless they are defective or incorrect.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at sales@netspeak.co.in or +91 9088472781. We are here to assist you and ensure your satisfaction with every purchase you make on Netspeak.com.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this Refund Policy periodically for updates.